Ø fill in Reservation form or send us an inquiry via Contact us now! form or e-mail

Ø within 24 hours of your specified e-mail address we'll send to you Inquiry for reservation and bank details for payment of deposit, or an answer for possible accommodation in the desired period

Ø transfer a deposit of 50% of the total value of booking within 5 working days of the receipt of Inquiry /after this period the reservation is canceled and the hotel is not responsible for cancellation/

* in case that between the date of arrival and Confirmation there is less than 5 days, the full cost of reservation is paid as deposit

Ø after obtaining the deposit you'll receive a Voucher for your accommodation with details of your stay

Ø the rest of the amount of the reservation shall be paid upon registration at the hotel reception

Ø in case of canceling a reservation, for which a Voucher has been issued, prepayment is non-refundable

Ø to cancel a reservation you need to fill in the feedback form, sent a message to or fax to

+359 550 22456

Ø in case of leaving the hotel before the last reserved day a value of the rest stay is non-refundable

* It is not considered a confirmed reservation, for which there is a payment before receiving Confirmation from the hotel *



Ø to accommodate you need an identity card or passport and a Voucher for accommodation

Ø in case you booked up to 5 days before the date of arrival it is required to present a bank document for 100% advanced payment and a received Confirmation

Ø Check-in - after 2.00 p.m.

Ø Check-out - until 12.00 a.m.

* late Check-out (until 6.00 p.m.) is possible only after an explicit preliminary confirmation by the hotel reception. The fee in this case

is 50% of the room rate and is payable in advance at the reception.

Ø in case you decide to extend your stay and there is such possibility by our side, the full amount of the extension is prepaid

Ø reservations are kept until 8.00 p.m. on the date of arrival, unless there is another additional stipulation



In case of force major or other causes beyond our control, the hotel reserves the right to cancel a reservation without any penalty to

the guest, in which case the guests are offered the following options:

Ø accommodation in another period for the same conditions

Ø accommodation in an equivalent hotel for the same conditions and prices

Ø reimbursement within 10 days from the date of cancellation



Ø all payments are in BGN or EUR at the rate of the Bulgarian National Bank on the day of payment

Ø a deposit for confirmed reservation is paid by bank transfer

Ø the remainder of the booking's value is payable upon accommodation of the guests at reception in cash or by POS-terminal with

debit/credit card VISA, VISA Electron, Vpay or MasterCard

* payment through POS-terminal with debit/credit card VISA, VISA Electron, Vpay or MasterCard is charged 3% on the total amount

Ø all claims relating to the quality of the paid services shall be presented by the guest in written form at the hotel

* in case the requirements are not met, the guest may request an official statement from the Manager of the hotel, which shall be

presented within three days


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